Currently not taking orders due to family circumstances
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Currently not taking orders due to family circumstances
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FAQs

PRODUCTS

What are your cases made of?

Our cases are made of a flexible thermoplastic polyurethane frame (TPU), made for shock-absorbtion with a tempered glass scratch resistant back.

══ IMPORTANT ⚠️ ══
The glass of our phone case is strong which handles minor hits and extreme flat pressure though may shatter if dropped hard on corners or twisted out of shape. Please take caution when placing the phone case onto your phone and even more so when removing. We advise you carefully remove the top two sides first, as to not bend the glass.

Which phone models do you have cases for?

We make cases for all iPhones starting from iPhone 7 through to iPhone 12 Pro Max (awaiting iPhone 13 models). We are also sourcing some Samsung cases which will be announced when stock arrive.  

How are your cases made?

We make our cases with the process of sublimation which transfers special ink into the phone case, guaranteeing a lifelong product (no fading or loss of colour).

We do our absolute best to represent our products as accurately as possible, though keep in mind viewing on different devices / screens will affect the colour.

ORDER

Why can I not upload photos?
Please ensure that your internet connection is stable.
The size of the picture may be too large, or the format of picture is not compatible.

What if I fill in the wrong information (shipping address/receiver name)?
Please contact us via email at coevcreative@gmail.com;

  • Within 12 hours, we can change the information for free.
  • After 12 hours, or if your order has already been shipped, we will work with you to correct your order.

What if I purchased the wrong case model?
Please contact us via email at coevcreative@gmail.com;

  • Within 12 hours, we can change the information for free.
  • After 12 hours, or if your order has already been shipped, we will work with you to correct.

How do I apply for refund?
Please contact us at coevcreative@gmail.com and refer to our refund policy on our website.

Why I did not receive confirmation email or tracking information?
Please check your junk mail

 

COLLABORATIONS

I want to collaborate with you.

If you are interested in doing business with COEV Creative, you can email us at coevcreative@gmail.com, and we will consider your proposal.

 

SHIPPING

Disclaimer: We kindly ask for your understanding and patience due to the current covid situation to work to deliver products as soon as possible.

Orders are processed within 4-5 days.

Shipping costs are determined at checkout which will be automatically calculated based on the weight of your product/s and location. Please note, you will have the option of choosing standard or express delivery at checkout which will be factored into the total cost. 

AUSTRALIA
Standard shipping (5-7 business days) on all orders
Express shipping (2-3 business days) on all orders
NEW ZEALAND
Australia Post Standard (10-15 business days)
INTERNATIONAL DELIVERY
Please note some countries are experiencing shipping delays due to COVID-19 and can take up to 4-6 weeks with Australia Post. All orders are sent via courier and are fully trackable. Disclaimer: Customs and import charges are the responsibility of the buyer and not COEV. In addition, whilst we make every effort to ensure you receive your purchases there may be circumstances which are out of our control and are the responsibility of the buyer.